Every item is checked for compliance to quality standards before shipment. Return and exchange are only considered for prominent defects in product. Items that are damaged as a result of wear and tear or mishandling are not considered to be defective.
If you feel that your received item is defective, we can only replace it for the same product, subject to stock availability. You will receive a full refund if the item cannot be replaced and we receive the returned item in the original condition received by you.
To qualify for a return or refund,
The returned item is your responsibility until it reached our office. As soon as your returned parcel reached our office, we will verify the item is in its original unused condition. We will send you a new replacement piece or effect a refund after assessment of the item. Please include your name and return address on the back of the package.
We will bear the shipment cost for replacement of the defective item if stock is still available.